The European CLIMMAR dealer network has announced the results of the European Dealer Satisfaction Index (DSI). Fendt took first place in the rating.
«We’re happy to find ourselves in first place again. This result reflects the cooperation between clients, dealers and Fendt. This is a success that will drive the whole Fendt team forward», — said Fendt sales director Christian Erkens.
Specialized dealers from 10 European countries took part in the CLIMMAR survey: the UK, Austria, Germany, Denmark, Hungary, France, Poland, Belgium, Italy and the Netherlands.
The dealers’ association was founded in 1953 and runs a 14-point survey to assess the relationship between dealer and manufacturer. The main criteria are brand image, support for tractor and parts sales, service and warranty support. Companies were also asked to rate the dealer/supplier relationship, updates to the machinery lineup, financing and theft protection.
