Dear customer!
Our service department has now been providing agricultural machinery repair and maintenance services for 15 years, and throughout all this time we have continuously worked to make our service even better. Our customers’ requirements keep growing, and in turn we continuously raise our staff’s competence, equip our vehicles with additional specialised equipment, and systematise our record-keeping – in other words, we do everything we can to help us deliver more professional service.
We’re now ready to present changes to our work aimed at improving our communications and making your interactions with our department more convenient.
We have launched a central coordination service, which can help you:
- Submit service work requests centrally and receive an electronic confirmation that your request has been accepted.
- Get a guaranteed confirmation of our specialist’s scheduled visit to you.
- Get documents for completed work through the coordination service
- Get information on the current state of mutual settlements.
- Get technical advice from our department’s leading specialists
Right now, the coordination service operates by phone.
- On working days from 8:00 to 17:00.
- Outside working hours, an answering machine operates. We guarantee that your message on the answering machine will be processed within the next 2 working hours, and a coordinator will be sure to contact you and help resolve your questions.
An online service ordering system will start working on our website very soon. In this system, besides submitting a service request, you’ll be able to leave feedback on completed work and see your equipment’s service and repair history.
Here’s how to submit a service request through the coordination service.
- You call the multi-line number (044) 545-56-09.
- Tell the coordinator your equipment’s serial number, the equipment’s location, the reason for your call, and your desired crew arrival time.
- Within half an hour, a coordinator contacts you and reports whether the requested services can be provided, and clarifies additional visit details.
- You receive an email notification that your request has been accepted for work, specifying the engineer responsible for the visit and the planned arrival time.
- If the crew arrives late without prior agreement with you, we’ll provide an additional discount on our services.
