Now it’s even simpler to order service work!

For more than 20 years, “ABA”Astra”‘s service department has been providing repair and maintenance services for agricultural machinery, and throughout all these years we’ve been constantly working to make our work even better. Our clients’ requirements keep growing, and we, in turn, are constantly raising our employees’ competence, fitting our vehicles with additional specialized equipment, and systematizing record-keeping – that is, doing everything that can help us provide more professional services.

Now we’re ready to present to you changes in our work, meant to improve our communications and make your interactions with our service more comfortable.

Our coordination service can help you:

  • Centrally submit requests for service work and get feedback confirming the request has been accepted.
  • Get a guaranteed confirmation of our specialist’s planned visit to you.
  • Get documents for completed work through the coordination service.
  • Get information on the current state of mutual settlements.
  • Get technical advice from our department’s leading specialists.

The coordination service operates by phone.

  • On workdays from 8:00 to 17:00.
  • Outside of working hours, use the Telegram BOT to submit a service request. We guarantee your request will be processed within the next 2 working hours, and a coordinator will definitely contact you.

The procedure for submitting a service request through the coordination service is as follows:

  • Please call at (050) 334-78-16.
  • Give the coordinator the equipment’s serial number and location, the reason for your request, and the desired arrival time for specialists.
  • Within half an hour, a coordinator will contact you and let you know whether the requested services can be provided, and coordinate additional visit details.

Submitting a service request through the Telegram BOT app

Instructions for registering and using the Telegram BOT can be found at this link or using the QR code:

Now it’s even simpler to order service work! — photo 2

Through the Telegram BOT app, besides submitting a service request, you’ll be able to:

  • leave a review of the work performed by our specialists;
  • get information on the availability and cost of spare parts;

 

We care about every one of our clients and try every day to make our cooperation as comfortable as possible for you 😉

Now it’s even simpler to order service work! — photo 3